A user complains that she is unable to log into the network. What is the logical thing to check in the trouble shooting process?

1.   ?    DHCP settings
2.   ?    Drive mappings
3.   ?    Network protocol
4.   ?    Network password

Where in Windows 2000 should you connect or disconnect the network printer?

1.   ?    Start, Settings, Task
2.   ?    Start, Settings, Printers
3.   ?    Start, Settings, Network
4.   ?    Start, Settings, Connections

Which tools ensure that a newly installed device on Windows 2000 Professional is functioning properly?

1.   ?    System
2.   ?    DOS prompt
3.   ?    Device manager
4.   ?    Add/remove hardware.

A client wants to have two "drives" to organize their data, a C and a D drive. What steps should be taken in FDISK?

1.   ?    Create Primary Partition, create an Additional Partition
2.   ?    Create Primary DOS Partition, create an Extra DOS Partition
3.   ?    Create Primary DOS Partition, create Extended DOS Partition
4.   ?    Create Extended DOS Partition, create an Extra DOS Partition

How are the virtual memory options set in Windows 98?

1.   ?    Settings, Control Panel, Virtual memory
2.   ?    Setting, Control Panel, 386enhanced, Virtual memory
3.   ?    Settings, Control Panel, System, Performance, Virtual memory
4.   ?    Settings, Control Panel, System, Device Manager, Virtual memory

If you receive the "No operating system found" message on the monitor during boot up what might be the cause?

1.   ?    No power to the CPU
2.   ?    Bootable CD ROM in the CD drive
3.   ?    Unformatted floppy in the floppy drive
4.   ?    Unbootable CD ROM in the CD drive

Which statement is correct?

1.   ?    Anything in config.sys can be run from a command prompt
2.   ?    Anything in autoexec.bat can be run from a command prompt
3.   ?    Nothing in config.sys or autoexec.bat can be run from a command prompt
4.   ?    Anything in config.sys or autoexec.bat can be run from a command prompt

What must be done to start the upgrade procedure from Windows 95, 98 or NT to Windows 2000 professional?

1.   ?    Boot from the Windows 2000 CD-ROM
2.   ?    Boot from the Windows 2000 floppy disc
3.   ?    Copy the Windows 2000 CD to the hard drive and reboot
4.   ?    Start Windows 2000 Setup program from within the operating system

What is the diagnostic tool that takes its snap shot of a PC's condition during a system fault?

1.   ?    Dr Watson
2.   ?    System information
3.   ?    System file checker
4.   ?    Windows report tool

What is the outcome of running disk defragmentation?

1.   ?    File sectors large
2.   ?    File sectors small
3.   ?    Faster data transfer
4.   ?    Slower access speed

What is the 32-bit command line interpreter in Windows 2000?

1.   ?    CMD.EXE
2.   ?    CMD.COM
3.   ?    COMMAND.EXE
4.   ?    COMMAND.COM

What causes a disk defragmenter to take an excess amount of time to complete?

1.   ?    Hard disk access modifies drive content
2.   ?    User does not have sufficient drive access
3.   ?    User does not require enough drive space
4.   ?    Hard disc errors exceed available drive space

What program is used to edit a specific registry key under Windows 2000?

1.   ?    REGEDIT.
2.   ?    REGMON.
3.   ?    SCANREG
4.   ?    REGEDT32

How can a Windows 2000 Desktop shortcut icon be created for opening a specific application?

1.   ?    Open the application go to File and choose Create Shortcut
2.   ?    Right click on the application file within Windows Explorer and choose Create Shortcut
3.   ?    In Control Panel, My Documents, right-click on the application file and choose Create Shortcut
4.   ?    Right click on the application files from the Documents options of the Start menu and select Create Shortcut

What is the correct order for preparing a hard disk for Windows 98?

1.   ?    FDISK, reboot, format
2.   ?    Reboot, format, FDISK
3.   ?    FDISK, format, reboot
4.   ?    Format, FDISK, reboot